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Terms & Conditions

Warden Hills Terms & Conditions

Terms & Conditions

To avoid any confusion, below you can view our pupil’s terms and conditions. We have tried to make them as easy to read as possible for you:

Our Instructors

Here at Warden Hill Driving School, our driving instructors are all self-employed franchisees, thus we act as their agent, taking bookings and transferring payments directly to them. The contract for driving lessons is between both the pupils and their instructors.

  • For your financial peace of mind and protection, we strongly advise any block payments should be made to Warden Hill Driving School online.
  • We cannot be held responsible if you decide to place any large cash payments to give to your instructor on your lessons.
  • Warden Hill Driving School instructors will provide the pupil with a dual controlled car in a clean and roadworthy condition.
  • All Warden Hill Driving School instructors will conduct themselves in a professional manner and be smart in appearance.
  • Warden Hill Driving School abides by a strict no smoking policy.
  • Warden Hill Driving School driving instructors will abide by an equal opportunity.

Driving Test

Your Warden Hill Driving School instructor is entitled to withdraw their car for the usage of your test, should they feel you are not yet ready for the test. However, your Warden Hill Driving School instructor will always give you a minimum of 5 working days’ notice of this, providing you haven’t come to the instructor in a short period of time (less than 5 working days).

As long as your Warden Hill Driving School instructor is confident you still have a reasonable chance of passing, you are allowed to take your driving test, if do have not passed a mock driving test.

Very occasionally instructors can become ill at short notice. In the event that this happens, we will endeavour to find you another instructor, but cannot guarantee anything at such short notice.

In the event the instructor’s car is not road worthy for your driving test. Your instructor and Warden Hill Driving School will do their best to find you a like for like vehicle. However, we cannot guarantee an identical vehicle.

If the DVSA examiner has declined to go out on test in your instructors car because it’s not roadworthy for any reason such as a nail in tyre or brake light not working, your driving instructor will pay for your a replacement test.

In the event you (the pupil) damage the car during the driving test where the total repair cost is less than the instructors insurance excess, you will be required to pay the full amount for the damages to the car.

Refund/Complaints Policy

A full refund will only be issued if zero hours have been used. To receive a refund you should contact us in writing within 30 days of the purchase date. The same applies to deposits for driving instructor course.

In the unlikely event that you are not fully satisfied with a recent driving lesson with us, please let us know the reason why via email and forward to [email protected]. Our office manager will look at your email and contact you as soon as possible.

When purchasing gift vouchers please be aware they are only valid for 6 months from the date of purchase. Once the first lesson has commenced the learner has a further 6 months to complete the lessons from the gift voucher.

All pre-paid block booking offers are valid for 6 months from the date of purchase. If you have any issues commencing/fulfilling your remaining lessons then please notify us by email: [email protected] (so we have proof of your problems/circumstances). Unfortunately, if you contact us after the 6 months time period has expired then you risk losing any remaining lessons.

Once you commence your first driving lesson from a pre-paid booking (which you have 6 months to book in) you then have a further 6 months to complete the remaining lessons with your allocated instructor.

If you experience difficulty booking in with your instructor for whatever reasons then you must put this in writing to us before your lessons expire to avoid any disappointment: [email protected]

If you book a block of lessons and are not able to continue with them, we are able to issue a credit note for your remaining lessons; which can be used with another Warden Hill Driving School driving instructor (expires 6 months from issue). However, block bookings are non-refundable unless zero hours have been used.

If for any reason, you book an intensive course with Warden Hill Driving School and you then choose to cancel before commencing any lessons – you will lose 50% of the course payment unless a minimum of 2 weeks notice is given. This is because your instructor has booked your lessons out in their diary and has committed to you. An intensive course involves a large amount of planning and preparation. Driving instructors are self employed franchisee’s so the 50% deposit secures your lessons times in the instructor’s diary.  If you have commenced an intensive course and you choose to cancel, then you will forfeit any remaining hours that you have paid for.

We believe that any complaints about the instructor’s training vehicle, ethnic origin, sex or training resources is a form of preference and therefore should be stated when booking the first lesson, not after your first lesson.

If you wish to raise a complaint or have any problems, please consult your assigned Warden Hill Driving School instructor first. If you are still unhappy then put this complaint or problem in writing by email to: [email protected] . It is important that you include your best contact number and our office manager will contact you as soon as possible. If you have lessons outstanding and you would like a refund for the remaining lessons, please raise your concerns within the email and explain why you wish to receive a refund for any remaining lessons. If you have paid your instructor directly by cash then you should ask for a receipt for payment from the instructor. Please be aware Warden Hill Driving School is not responsible for any monies exchanged between the instructor/s and pupils.

If your complaint is regarding your test preparation please tell us in advance, not after your test, so that we can help you. This gives you as well as us the best possible chance of passing first time.

Please understand that every instructor has their own way of teaching. If you have decided to seek a second opinion from another driving school and they disagree with our instructor’s teaching methods it doesn’t necessarily mean your new school is right. If you have any issues regarding your lessons, then please speak to your instructor or alternatively contact us at [email protected]

Offer/Price Changes

Warden Hill Driving School are entitled to change driving tuition prices and offers at any time. Lesson prices are subject to change depending on the location and whether you learn in an automatic or manual vehicle.

Any pre-payments are honoured at the time in which they were purchased, however the first lesson must be taken within a 6 month period from the date of purchase.

Use of personal information

All personal information and details given to Warden Hill Driving School are used to deliver the service intended and records are kept strictly confidential. Occasionally your information may need to be shared with third parties, in order for us to provide you with a requested service. For further information please visit: Privacy Policy.

Warden Hill Driving School uphold and are in accordance with the Data Protection Act (1998).

Limitation of liability

Warden Hill Driving School and our franchised driving instructors are not liable to you (the pupil) for any loss or damage caused relating to any business interests such as lost profits, lost earnings, loss of opportunity/business or business interruption, including in no event liable for negligence or breach of statutory duty.

All of the content provided on this website such as logos, information and images relating to Warden Hill Driving School as a company and the products/services provided, are displayed without any representation of a warranty being made, whether it be implied warranties of satisfactory quality, fitness for a particular purpose, compatibility, non-infringement, accuracy and security. For what has been permitted by law exclusion of all terms and warranties are applied whether directly or indirectly.

Warden Hill Driving School does not represent the information provided being error free and is not liable for any malware or viruses that the server may transmit between users/devices.